How to Report an Error
Have you found an error in Airport Guide? Read on.
There are three steps to reporting an error in Airport Guide:
- Verify the error condition
- Determine the source of the error
- Report the error
The remainder of this page deals with the three steps that we ask you to do. It's simple. Read on.
1. Verify the error condition
Ask yourself these questions.
- Can you replicate the error?
- If you are unable to replicate the error, it was probably just a glitch in the network or the server. Just ignore it. If you can replicate the error (either consistently or occasionally) this may be worth pursuing. Note the conditions under which the error occurs, and continue.
- Is it a result of a recent change?
If the error is related to aeronautical operations, be aware that the United States (and territories) information is published based on information available to the FAA 5 weeks prior to publication. Check the date on the information, subtract five weeks, and think: would this still have been an error then? If the error is a result of a recent aeronautical change, please wait 16 weeks before reporting it.
If the error is related to aeronautical information outside the United States and its territories then please tell us about it as updates to international airports are not as timely as the U.S. FAA updates and your update is crucial to keeping this data current.
- Is the condition permanent or temporary? Is it NOTAMed?
- If the error-causing condition is temporary (e.g., airport temporarily closed or some other similar change) check whether a NOTAM has been issued. It not, consider reporting it to the FAA. Information such as equipment malfunction, abnormal field conditions, hazards to flight, etc., should be reported as soon as possible to the nearest FAA facility, either in person or by reverse charge telephone call.
- Is it really an error?
- Please be sure that what you are reporting is really an error. Check other sources. Verify with other people. Distrust the media and popular information. If you truly believe that you have found an error, proceed.
- What are some typical "errors"?
You may have a typical "error". Sometimes it's not really an error, but may appear to be. Check to see if you have any of these "errors".
- I can't find information on airport ABC
- Are you sure of the identifier? It may have changed recently. You can always search an airport by name.
- I wish I could...
- These are the things you'd like to do with Airport Guide, but can't seem to be able to. Tell us about it. You never know, we may get around to writing the code to do just what you need.
2. Determine the source of the error
If you verified that there is a true error, now you just need to find out its source so that you can report it. Since the information displayed on Airport Guide comes from multiple sources, it is important to identify the source of the error so that you can notify the responsible party.
For all non-U.S. airport data issues, please report it to Airport Guide.
For all data issues concerning airports in the United States and its territories, the FAA has an online form for you to report your error. Go to Online Airport Data Change Form The following applies to airports in the United States and its territories.
- If the error is related to the construction of this web site (including poor spelling, bad URLs, bad graphics, dead links, server errors, etc.), report it to Airport Guide.
3. Report the error
If you followed the previous two steps, you should know whether you have a reportable error and who to report it to. If you still don't know who to report it to, then report it to Airport Guide.
To report to the airport manager
Get the airport manager's contact information from the appropriate airport information page, and then call or write the airport manager.
To report to the FAA
Information such as equipment malfunction, abnormal field conditions, hazards to flight, etc., should be reported as soon as possible to the nearest FAA facility, either in person or by reverse charge telephone call.
For more permanent and non-urgent changes, revisions, updates or corrections, contact the FAA at:
Federal Aviation Administration
Aeronautical Information Services, ATA-100
800 Independence Ave. S.W.
Washington, DC 20591
You may also submit a change form on the FAAs website. You can find it at https://nfdc.faa.gov/nfdcApps/actions/PublicAction?action=showNewAdcForm
To report to Airport Guide
Send email to support@AirportGuide.com. Please tell us:
- Your name
- Your email address
- Date and time of the problem
- Location of the problem (the exact URL helps a lot)
- Your browser and operating system (e.g., Netscape Navigator 4.0 on Windows 95)
- A detailed description of the problem